Fulfillment Policy

Last updated: 1st September 2026

This policy outlines how HH SYNERGY ENTERPRISE handles order processing, fulfillment, and delivery confirmation for physical goods sold through our online store.

1. FULFILLMENT TIMELINE

All orders are treated as physical merchandise transactions.
Fulfillment begins immediately after payment authorization via our secure gateway.
We aim to pick, pack, and hand over your parcel to our logistics partners within 24 to 48 hours on working days.

2. PROOF OF FULFILLMENT

An order is marked as fulfilled once:

A shipping label is generated, and a tracking ID is assigned to your order.
The parcel is scanned and handed over to the courier service.
A shipping confirmation email containing the tracking details is sent to your registered email address.

3. OUT-OF-STOCK OR PRE-ORDER ITEMS

If an item becomes out of stock after your order is placed, we will notify you within 24 hours. You may choose to wait for a restock, swap for a different item, or receive an immediate full refund.
For items clearly marked as Pre-Order, fulfillment timelines will be explicitly stated on the product page (e.g., ships in 14 days).

4. CUSTOMER CONTACT FOR FULFILLMENT ISSUES

If you have not received a tracking update within 3 business days of placing your order, please reach out to our team at fiaexclusive90@gmail.com or via WhatsApp at 010-8960270.